At PinkBBalloons, we believe that every celebration deserves to be beautifully shared — and that means making sure everyone can experience our world of curated party styling with ease. Whether you're browsing our foil balloons, paper tableware, or seasonal decorations for your next birthday or holiday gathering, we want your journey through our website to be as delightful and effortless as the celebrations we help you create.

We are committed to ensuring that pinkbballoons.com is accessible to all users, including those with disabilities, and we are continuously working to improve the digital experience we offer.

Our Accessibility Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These internationally recognised guidelines are developed by the World Wide Web Consortium (W3C) and represent our benchmark for delivering a website that is perceivable, operable, understandable, and robust for all visitors.

While we strive to meet this standard across all pages — from our product listings for paper cups, napkins, and party banners to our checkout and account areas — we acknowledge that accessibility is an ongoing commitment, not a one-time achievement.

Accessibility Features on Our Website

We have implemented a range of accessibility features to support a wide variety of users and assistive technologies. These currently include:

• Alt text on images: All product and decorative images — including our paperboard village décor, foil balloons, and tableware collections — include descriptive alternative text to ensure screen reader users receive meaningful context.
• Keyboard navigation: Our website can be navigated fully using a keyboard alone, without the need for a mouse or pointer device.
• Sufficient colour contrast: We have designed our pages with adequate contrast between text and background elements to support users with low vision or colour vision differences.
• Resizable text: Text across the site can be resized using standard browser settings without loss of content or functionality.
• Clear form labels: All forms, including search, contact, and checkout fields, include clearly associated labels to assist users of screen readers and other assistive technologies.
• Screen reader compatibility: Our site structure uses semantic HTML to ensure compatibility with commonly used screen readers, helping users navigate our collections and complete purchases independently.

Our Ongoing Commitment

We recognise that accessibility is a continuous journey. As we expand our seasonal collections — from Valentine's and Easter ranges to holiday home decoration and beyond — we are committed to ensuring that new content and features meet the same accessibility standards as the rest of our site.

We regularly review our website to identify and address potential barriers, and we work to incorporate accessibility best practices into every update we make. Our goal is to ensure that browsing our curated party tableware and décor is a wonderful experience for every customer, regardless of ability.

Known Limitations

Despite our best efforts, there may be areas of our website that do not yet fully meet WCAG 2.1 Level AA. We are actively working to identify and resolve any such issues. If you encounter a barrier that prevents you from accessing any part of our site — such as viewing product details for our paper plates and napkins, or completing a purchase — we encourage you to contact us directly so we can assist you and prioritise a fix.

Feedback and Contact

Your feedback is genuinely important to us. If you experience any difficulty accessing our website, or if you have a suggestion for how we can improve accessibility, please don't hesitate to get in touch. We are committed to responding to all accessibility-related enquiries within 48 hours.

• Email: support@pinkbballoons.com
• Phone: +44 7518 327794
• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 4:00 PM | Sunday: Closed (GMT/BST)
• Postal Address: WULBI LTD, 20 Wenlock Road, London, United Kingdom, N1 7GU

When contacting us about an accessibility issue, please describe the page or feature you were trying to use and the nature of the difficulty you encountered. This will help us respond as effectively as possible and ensure we make the right improvements for you and for all our customers.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may wish to contact the Equality and Human Rights Commission (EHRC), which enforces accessibility regulations in Great Britain, or seek further guidance from the relevant regulatory body in your region.

This statement was last reviewed and updated in June 2025.

Thank you for being part of the PinkBBalloons community. We're here to help you celebrate — beautifully and inclusively. Follow the Celebration.