Shipping policy

Shipping & Processing

At PinkBBalloons, we aim to provide clear and reliable shipping information for every order. This policy explains our processing times, shipping costs, estimated delivery windows, tracking, and what to do if a delivery issue occurs.

Order Processing Time

Orders are typically processed within 1–3 business days.

Business days are Monday to Friday, excluding public holidays.

During high-volume periods, promotions, or seasonal demand, processing may require an additional 1–2 business days.

Shipping Destinations & Costs

We currently offer free standard shipping to the following regions:

  • United Kingdom
  • Europe
  • Rest of World

No separate standard shipping fee is charged at checkout for eligible orders.

Estimated Delivery Times

Estimated delivery times begin after the order has been dispatched:

  • United Kingdom: 5–7 business days
  • Rest of World: 5–12 business days

These timeframes are estimates and may vary due to courier delays, customs processing, public holidays, or local postal service conditions.

Shipping Carriers

Orders may be shipped through recognized postal or courier services, such as Royal Mail, USPS, or other suitable delivery partners depending on the destination, parcel size, and available shipping route.

Order Tracking

When tracking is available, customers will receive a shipping confirmation email with tracking details after dispatch.

Tracking information may take up to 24 hours to become active after the carrier receives the parcel.

Address Accuracy

Customers are responsible for entering a complete and correct shipping address at checkout.

Delivery issues may occur if the address is incomplete, incorrect, or if the parcel cannot be delivered or collected successfully.

Returned or Undeliverable Packages

If an order is returned to us because of an incorrect address, failed delivery attempt, or failure to collect the package, we will contact the customer to discuss available next steps.

Additional shipping charges may apply for re-shipment where appropriate.

Delayed, Missing, or Lost Packages

If an order has not arrived within the estimated delivery window, please contact us so we can review the shipment details.

Where necessary, we may work with the shipping carrier to investigate the delivery status.

If the carrier confirms that the package has been lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

Contact Us

For questions about shipping, delivery, or tracking, please contact us:

Email: support@pinkbballoons.com