Privacy policy

This Privacy Policy explains how PinkBBalloons (“PinkBBalloons,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit pinkbballoons.com, place an order, contact us, or use our related services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Scope and Purpose

At PinkBBalloons, we are committed to handling personal information responsibly and transparently. This Privacy Policy describes how we process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

2. Information We Collect

We may collect or process the following types of personal information:

Identification and Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number, where provided

Payment and Transaction Information

  • Payment confirmation details
  • Order payment status
  • Transaction history

Payment card details are processed securely by third-party payment providers and are not stored in full by PinkBBalloons.

Order Information

  • Products viewed, added to cart, purchased, returned, or refunded
  • Order history
  • Delivery and fulfillment details

Account Information

Where customer accounts are available, we may process:

  • Account login details
  • Account preferences
  • Security verification information

Device and Technical Information

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website usage and interaction data

Communication Information

  • Messages sent through our Contact Us page
  • Customer service emails
  • Any information you provide when requesting support

3. Lawful Basis for Processing

We process personal information only where there is a lawful basis to do so, including:

  • Performance of a contract: To process orders, payments, shipping, returns, and refunds
  • Legitimate interests: To operate, secure, and improve our website and services, prevent fraud, and understand customer needs
  • Consent: Where required, such as for certain marketing communications or non-essential cookies
  • Legal obligations: To comply with applicable tax, accounting, regulatory, or legal requirements

4. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Handle returns, refunds, and order-related requests
  • Respond to customer service inquiries
  • Send order confirmations, shipping updates, and service-related communications
  • Improve our website, customer experience, and store operations
  • Monitor website performance and usage
  • Prevent fraud, misuse, or unauthorized transactions
  • Send promotional emails where you have consented or where permitted by applicable law
  • Comply with legal, tax, and accounting obligations

5. Sharing of Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Payment processors to process transactions
  • Shipping and delivery partners to fulfill orders
  • Technology and hosting providers to operate our website
  • Customer service and communication tools where needed to respond to requests
  • Analytics or marketing service providers where permitted by law and applicable consent settings
  • Legal or regulatory authorities where required by law
  • Relevant parties in a business transaction, such as a merger, sale, or restructuring

We do not sell personal information as a standalone business practice.

6. Shopify and Third-Party Services

Our store is hosted on the Shopify platform. Shopify provides the e-commerce infrastructure used to operate our online store, including hosting, checkout, security, and related store functions.

Certain parts of the shopping experience may also rely on third-party providers, such as payment processors, delivery services, analytics tools, or advertising platforms. These providers may process personal information according to their own privacy policies and applicable legal obligations.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Complete transactions and customer service requests
  • Maintain business, tax, accounting, and legal records
  • Resolve disputes
  • Enforce agreements where necessary

Retention periods may vary depending on the type of information and the reason it was collected.

8. Security Measures

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

9. Your Data Protection Rights

Subject to applicable law, you may have rights in relation to your personal information, including:

  • The right to request access to your personal data
  • The right to request correction of inaccurate information
  • The right to request deletion of certain personal data
  • The right to request restriction of processing in certain cases
  • The right to object to certain types of processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing is based on consent

To submit a privacy-related request, please contact us through our Contact Us page or by email at:

support@pinkbballoons.com

10. Children’s Privacy

Our website and products are not intended for children under the age of 16, and we do not knowingly collect personal information directly from children under 16.

If you believe that a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

11. International Data Transfers

Depending on your location and the service providers involved in operating our store, personal information may be processed in countries outside the United Kingdom.

Where required, appropriate safeguards may be used to protect personal information in accordance with applicable data protection laws.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functions
  • Remember user preferences
  • Analyze website traffic and performance
  • Support advertising or marketing activities where permitted

Where required, non-essential cookies are used based on your consent choices. You may also manage certain cookie preferences through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or legal requirements.

When updates are made, the revised version will be posted on this page with a new Last Updated date.

14. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us through our Contact Us page or by email:

Email: support@pinkbballoons.com