Privacy policy

At PinkBBalloons, every detail matters — from the perfectly styled foil balloon to the beautifully printed paper plate at the centre of your celebration. That same care extends to how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe, so you can shop with complete confidence.

This policy applies to all customers of pinkbballoons.com, operated by WULBI LTD (Company No. 17332116), registered at 20 Wenlock Road, London, United Kingdom, N1 7GU. We are subject to UK data protection law and comply with the UK GDPR, EU GDPR, and the California Consumer Privacy Act (CCPA) where applicable.

Please note: We use Google Ads to promote our curated party collections — including our paper tableware, foil balloons, party banners, and seasonal décor ranges — and this involves the use of cookies and tracking technologies as described below.

1. What Personal Data We Collect

When you browse or purchase from PinkBBalloons, we may collect the following categories of personal information:

  • Identity & Contact Data: Your name, email address, and phone number
  • Delivery & Billing Data: Shipping and billing address (including postcode and country)
  • Payment Data: Payment card details processed securely via our payment partners — we do not store raw card data on our servers
  • Technical & Usage Data: IP address, browser type, device information, pages viewed, referring URLs, and time spent on site
  • Cookie & Tracking Data: Data collected via cookies, pixels, and similar technologies, including Google Ads tracking cookies
  • Communications Data: Any messages or enquiries you send to our support team

2. Why We Collect It & How We Use It

We collect your data only for legitimate purposes directly related to providing you with a joyful, seamless shopping experience:

  • To process and fulfil your orders for paper cups, plates, napkins, foil balloons, party banners, paperboard village décor, and other party supplies
  • To calculate and arrange free standard shipping to the UK (5–7 business days) and internationally (5–12 business days)
  • To communicate order confirmations, shipping updates, and returns information
  • To respond to customer enquiries within 48 hours
  • To improve our website, product ranges, and seasonal collections based on analytics data
  • To serve relevant advertisements via Google Ads, including remarketing to customers who have previously visited our site
  • To comply with legal and financial obligations

3. Cookies & Google Ads Tracking

We use cookies and similar tracking technologies on pinkbballoons.com. This includes cookies placed by Google Ads, which allow us to measure ad performance, conduct remarketing campaigns, and show you relevant party styling inspiration based on your browsing behaviour. You may opt out of personalised Google advertising at any time via Google's Ad Settings. You can also manage or disable cookies through your browser settings, though some site features may be affected.

4. Third-Party Services We Share Data With

To deliver a smooth celebration from cart to doorstep, we share necessary data with trusted third parties:

  • Stripe — secure payment processing
  • PayPal — alternative payment processing
  • Shopify Payments — our e-commerce and payments platform
  • Google (Google Ads & Analytics) — advertising, remarketing, and site analytics
  • Shipping carriers — for order fulfilment and delivery

We do not sell your personal data to third parties for their own marketing purposes.

5. Data Security

Your data is protected using industry-standard security measures, including SSL/TLS encryption across our website, secure storage on Shopify's PCI-DSS compliant infrastructure, and strict access controls. Payment details are handled exclusively by our certified payment processors and are never stored on PinkBBalloons servers.

6. Data Retention

We retain your personal data for as long as necessary to fulfil your order, comply with legal obligations (typically up to 7 years for financial records under UK law), and resolve any disputes. Marketing preferences and account data are retained until you request deletion or withdraw consent.

7. Your Rights Under GDPR (UK & EU Customers)

If you are based in the UK or European Union, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Ask us to correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances

To exercise any of these rights, please contact us using the details at the bottom of this page.

8. Your Rights Under CCPA (California Customers)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
  • Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
  • Right to Opt-Out of Sale: We do not sell personal information. However, certain data shared with Google Ads for advertising purposes may qualify as a "sale" under CCPA. You may opt out via Google's Ad Settings
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

9. Children's Privacy

PinkBBalloons is intended for adults purchasing party supplies and decorations on behalf of themselves or others. We do not knowingly collect personal data from children under the age of 13 (or 16 where required by applicable law). If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically.

Last updated: June 2025

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a privacy concern, please don't hesitate to get in touch — our team is here to help, Monday to Friday 9:00 AM – 6:00 PM and Saturday 10:00 AM – 4:00 PM (GMT).

Follow the Celebration — and trust that your data is always in safe hands.