Contact information
We'd love to hear from you. Whether you're planning a birthday bash, styling a holiday table, or hunting for the perfect foil balloons to finish your celebration — our team at PinkBBalloons is here to help make every detail beautifully right. Drop us a message and a real human will get back to you, every time.
Contact Us Directly
We believe great celebrations deserve great support. Reach out to us through any of the channels below and we'll be happy to assist you with orders, products, delivery queries, or anything in between.
Email Us
For all enquiries — from questions about our paper tableware collections and foil balloons to shipping updates and returns — email us at:
We aim to respond to every email within 48 hours during business hours. You'll always hear back from a real member of our team — no bots, no automated brush-offs.
Call Us
Prefer to speak with someone directly? You're very welcome to give us a call:
Please note our phone lines are available during business hours only (see below). If we're unavailable when you call, please leave a voicemail or drop us an email and we'll follow up promptly.
Our Business Hours
Our friendly team is available to assist you during the following hours (GMT/BST — United Kingdom):
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Enquiries received outside of these hours will be picked up on the next available business day, and we'll always respond within 48 hours.
Write to Us
If you'd prefer to contact us by post, or simply need our registered address for your records, you can reach us at:
PinkBBalloons (WULBI LTD)
20 Wenlock Road
London
N1 7GU
United Kingdom
Registered Company: WULBI LTD — Company Number: 17332116
What Can We Help You With?
Our team is happy to assist with a wide range of enquiries, including:
- Order tracking and delivery updates for UK and international shipments
- Questions about our paper cups, paper plates, and paper napkins collections
- Assistance with foil balloons, party banners, and decorative items
- Advice on our home decoration and paperboard village decor with light ranges
- Guidance on our seasonal and themed collections — including Valentine's, Easter, and Holiday ranges
- Returns and exchanges — including our prepaid return labels and no restocking fee policy
- Shipping queries for UK (5–7 business days), Europe, and Rest of World (5–12 business days)
- Bulk or event styling enquiries
Shipping & Orders — Quick Reference
Before reaching out, you may find your answer here:
- Order processing time: 1–3 business days
- UK standard shipping: 5–7 business days (free)
- Europe & Rest of World: 5–12 business days (free standard shipping)
- Returns: We offer prepaid return labels with no restocking fees — just get in touch and we'll guide you through it
- Currencies accepted: GBP (£)
Follow the Celebration
Looking for styling inspiration for your next party? Head over to our Instagram for beautifully curated table settings, balloon arrangements, and seasonal decoration ideas. We love seeing how our community brings their celebrations to life — tag us and share your moments.
A Note From Our Team
At PinkBBalloons, every enquiry matters to us. Whether you're a first-time shopper choosing paper plates for a weekend birthday party, or a returning customer styling an entire holiday table with our paperboard village decor and foil balloons — we're here to help every step of the way. Beautifully designed celebrations start with the right support, and we're proud to offer exactly that.
For the fastest response, please email us at support@pinkbballoons.com or call +44 7518 327794 during business hours. We look forward to hearing from you.
