Terms of service

Last updated: June 2025

Welcome to PinkBBalloons — where every celebration deserves beautifully curated pieces, made to adorn your space. Please take a moment to read these Terms of Service carefully before browsing or placing an order with us. By accessing or using our website at https://pinkbballoons.com/, you agree to be bound by the terms set out below.

1. Who We Are and Who You Are

"We," "us," and "our" refer to WULBI LTD (Company No. 17332116), trading as PinkBBalloons, registered at 20 Wenlock Road, London, United Kingdom, N1 7GU.

"You" and "your" refer to any individual accessing our website or placing an order for our products, including our paper cups, paper plates, paper napkins, party banners and décor, foil balloons, home decoration items, and paperboard village décor with light.

2. Acceptance of Terms

By visiting our website, browsing our collections, or completing a purchase, you confirm that you have read, understood, and agree to these Terms of Service in full. If you do not agree with any part of these terms, please do not use our website or place an order.

3. Age Requirement

Our website and services are intended for use by individuals who are 18 years of age or older. By using this website or placing an order, you confirm that you meet this minimum age requirement. We reserve the right to cancel any order we reasonably believe has been placed by someone under the age of 18.

4. Products and Descriptions

We work hard to ensure that every product listed on our website — from our seasonal tableware collections to our foil balloons and festive paperboard village décor — is described as accurately as possible. However, we reserve the right to:

  • Modify or discontinue any product at any time without prior notice
  • Correct typographical errors, inaccuracies, or omissions in product descriptions, images, or specifications
  • Limit quantities available for purchase

Colours and finishes may appear slightly different depending on your device display. We always strive to represent our beautifully designed tableware and décor as faithfully as possible.

5. Pricing and Order Acceptance

All prices on our website are displayed in GBP (£) and are inclusive of any applicable taxes unless stated otherwise. While we make every effort to ensure pricing accuracy, errors may occasionally occur. In the event of a pricing error, we will contact you before processing your order.

We reserve the right to:

  • Refuse or cancel any order at our sole discretion, including where pricing errors have occurred
  • Limit or prohibit orders that appear to be placed by dealers, resellers, or distributors
  • Cancel orders where payment cannot be verified

Placing an order constitutes an offer to purchase. Your order is only accepted — and a contract formed — once you receive an order confirmation email from us.

6. Shipping and Delivery

We offer free standard shipping to the UK (5–7 business days), Europe, and the Rest of the World (5–12 business days), with a processing time of 1–3 business days. Delivery timeframes are estimates and not guaranteed. We are not liable for delays caused by third-party couriers, customs, or circumstances beyond our reasonable control.

7. Intellectual Property

All content on this website — including but not limited to text, images, product photography, graphics, logos, styling content, and the overall brand identity of PinkBBalloons — is the exclusive property of WULBI LTD and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any of our content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by applicable law, WULBI LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you in connection with any order shall not exceed the value of that order. Nothing in these terms limits our liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Dispute Resolution

If you have a concern or dispute regarding an order or our service, we encourage you to contact us directly first. We are committed to resolving issues quickly and fairly. Please reach out to us at support@pinkbballoons.com and we will respond within 48 hours during business hours. If we are unable to resolve your concern informally, you may seek resolution through the appropriate courts of England and Wales.

11. Modifications to These Terms

We reserve the right to update or modify these Terms of Service at any time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about these Terms of Service, please don't hesitate to get in touch. We're here to help make every celebration a beautiful one.

  • Email: support@pinkbballoons.com
  • Phone: +44 7518 327794
  • Address: 20 Wenlock Road, London, United Kingdom, N1 7GU
  • Business Hours: Monday – Friday: 9:00 AM – 6:00 PM | Saturday: 10:00 AM – 4:00 PM | Sunday: Closed (GMT)