Terms of service

Please read these Terms of Service carefully before accessing or using PinkBBalloons. By visiting our website and/or purchasing from us, you agree to be bound by the terms and conditions outlined below.

1. Overview

This website is operated by PinkBBalloons and hosted on the Shopify platform.

By using this website, browsing our products, or placing an order, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use our website.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other details shown on our website are accurate and up to date.

Please note:

  • Slight variations in color, size, appearance, or design may occur due to screen display settings, photography, or normal production differences.
  • Product details may be updated, corrected, or changed when necessary.
  • We reserve the right to modify, replace, or discontinue products at any time without prior notice.

3. Pricing & Availability

All prices displayed on our website are listed in British Pounds Sterling (GBP £), unless otherwise stated.

Where applicable, taxes are handled according to the checkout information shown before purchase.

Prices may be updated from time to time without prior notice.

Product availability may change, and we cannot guarantee that an item will remain available at the time of purchase or dispatch.

4. Payments

We accept secure payment methods made available at checkout, which may include:

  • Major credit and debit cards
  • PayPal
  • Other payment options offered through our checkout provider

Payments are processed through secure third-party payment providers and Shopify’s checkout system. We do not store or have access to your complete payment card details.

5. Order Confirmation & Cancellation

After placing an order, you will receive an order confirmation email using the contact details provided at checkout.

We reserve the right to review, refuse, or cancel an order where necessary, including but not limited to:

  • Pricing or listing errors
  • Suspected fraudulent activity
  • Payment verification issues
  • Product availability issues

If an order is cancelled after payment has been successfully received, any eligible refund will be issued to the original payment method.

6. Shipping, Returns & Refunds

Shipping, delivery estimates, return eligibility, and refund procedures are explained separately in our:

  • Shipping Policy
  • Refund & Return Policy

Please review those policies before placing an order.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, product images, logos, designs, layout, and other materials, is owned by PinkBBalloons or used with permission from the relevant rights holders.

This content is protected by applicable copyright, trademark, and intellectual property laws. It may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

To the extent permitted by applicable law, PinkBBalloons is not liable for indirect, incidental, special, or consequential losses arising from:

  • Use of or inability to use the website
  • Errors or omissions in website content
  • Temporary website interruptions or technical issues
  • Delays caused by carriers, customs, or circumstances outside our reasonable control

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Customers should review and follow any product instructions, usage guidance, and safety information provided with the product.

9. Third-Party Services

Some parts of our website and checkout process may rely on third-party service providers, such as Shopify, payment processors, or other technical partners.

When using these services, you may also be subject to the applicable terms, policies, and conditions of those third-party providers.

10. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom, unless applicable consumer law requires otherwise.

Any disputes related to these Terms will be handled by the appropriate courts with jurisdiction under applicable law.

11. Contact Information

For questions about these Terms of Service, please contact us through our Contact Us page or by email:

Email: support@pinkbballoons.com